Help

Troubleshooting pages for the setup issues buyers run into most often.

These pages are built to reduce avoidable support loops by helping buyers, agencies, and teams narrow the problem quickly and escalate with the right context.

Troubleshooting

eSIM not working after setup

This help page is for the most common post-purchase support problem: the eSIM was installed, but the traveler still does not have working data.

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Troubleshooting

QR code not scanning for eSIM setup

This page helps buyers and support teams troubleshoot one of the most common activation issues before an order turns into a delayed departure problem.

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