eSIM not working after setup

Confirm the travel eSIM is enabled and selected as the mobile-data line.

Check that the device is in a covered destination and that the package's activation or validity conditions have been met.

Enable data roaming for the travel eSIM when the package instructions require it, while keeping roaming off for the home line if needed.

Compare the APN and network-selection settings with the instructions supplied for the plan.

Turn airplane mode on for 20 seconds, turn it off, and allow the phone time to register on a local network.

Restart the phone after confirming the eSIM, mobile-data, roaming, and APN settings.

If automatic network selection does not connect, use manual selection only when the plan instructions name an eligible network.

Do not delete or reinstall the eSIM unless support confirms that the installation code can be reused.

Send the order reference, device model, current country, and local time to support.

List the selected data line, roaming setting, APN value, and networks shown during manual selection.

Include screenshots of the cellular settings and any error message, with personal or secret information redacted.