QR code not scanning for eSIM setup

Confirm the exact phone model supports eSIM and is carrier unlocked.

Check whether the eSIM already appears in the device's cellular or SIM settings before scanning again.

Display the original QR code at full size on a second device or use a clear printout with good lighting.

Confirm that the package instructions allow installation at the current time and location.

Clean the camera lens, raise the brightness on the screen showing the code, and keep the QR code flat and fully visible.

Restart the phone and reopen its Add eSIM or Add Cellular Plan flow before one careful retry.

Use manual activation details only when they were supplied with the order; do not guess an activation address or code.

Stop retrying if the device reports that the code is expired, already used, or invalid, and contact support.

Send the order reference, exact device model, and the wording of the error message.

Confirm whether the eSIM appears in device settings and whether it was previously installed or deleted.

Include a screenshot of the error, but do not publish or forward the QR code beyond the intended recipient and eSIMTrade support.