Help
QR scan issues are often caused by simple setup friction: device readiness, display conditions, or an interrupted installation flow. This page helps reduce that friction quickly.
Confirm the device actually supports eSIM before retrying the scan.
Check that the traveler is following the right installation flow for the device.
Make sure the QR code is visible clearly and the setup is not being rushed from another screen or low-quality image.
Review whether the traveler should retry the installation at a different point in the travel workflow.
Retry the scan after confirming compatibility and setup path.
Use a cleaner display or installation environment before attempting again.
Walk through the device-specific setup guide if the user is unsure about the sequence.
Escalate with the order reference if the QR workflow still fails after the basic checks are complete.
Capture the device model and what stage the setup failed on.
Keep the order reference available during support handoff.
Link the traveler to compatibility and installation pages before attempting another scan cycle.
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