Contact
Talk to the eSIMTrade team.
Get help with an account or order, discuss a reseller requirement, or ask a technical question before integrating the API.
A useful first message includes
Your account email or business name
Order reference, when the question is order-specific
Destination, plan, and device model
Screenshots or API request details where relevant
Direct channels
Choose the route that suits the question.
These are the official contact routes published by eSIMTrade.
Support routing
Help us get to the answer faster.
Account and wallet
Include the account email and the relevant transaction or top-up reference. Never send passwords or full payment-card details.
Orders and activation
Include the order reference, destination, device model, installation status, and any error message shown on the device.
API integration
Share the endpoint, response status, request time, and a redacted request identifier. Do not send secret keys in a support message.
Business enquiries
Describe your customer type, expected ordering workflow, main destinations, and whether you plan to use the portal or API.
Security note
Keep credentials out of support messages.
eSIMTrade support will not need your password, complete payment-card number, or API secret key to investigate a question. Redact sensitive values from screenshots, logs, and code samples before sending them.